Shipping policy

NORMAL DELIVERY

Normal delivery on most 'In-store' items is 2-3 business days (weekdays) from payment, but can take up to 5 days for items dispatched from our 'Warehouse'. Please allow up to an extra 2 days for rural delivery. Orders placed after 3pm are not processed or dispatched until the next business day (weekday).

You'll receive a tracking number once the order has left to ensure you know where this is every step of the way. If you haven't received this within 48 hours then please contact us to confirm.

FREE FREIGHT

We offer free freight on all ice maker orders.

CLICK & COLLECT

Order online and collect from Icetec. If you're wanting to collect your order in store, please note that some items are drop shipped from our suppliers, and may not be ready for collection straight away.

PRE-ORDERED ITEMS

Delivery time frames for Pre-Ordered items are an estimate on the delivery window given buy our suppliers or logistics agent. Currently due to Covid-19 related delays dates can change, if this happens we'll contact you to advise. Items are shipped or completed ready for 'Click & Collect' once they become available. 

NON-STOCKED ITEMS

Please note some items are not stocked in NZ. These items will have a note within the description of the item notifying buys to a approximate manufacture and delivery time of 8 weeks.